Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags
In its original packaging
Accompanied by a receipt or proof of purchase

To start a return, contact us at shop@znclothing.com.

Important: Do not send items back without contacting us first. Returns sent without approval will not be accepted.

Print-on-Demand (Printful) Products

All products are made to order through our fulfillment partner, Printful. Because of this:

We do not accept returns or exchanges for wrong size, change of mind, or buyer’s remorse
Please carefully check product descriptions, size charts, and details before placing your order

However, if your item arrives damaged, defective, or incorrect, you are eligible for a replacement or refund.

Damages and Issues

Please inspect your order upon arrival and contact us within 7 days of delivery if:

The item is damaged
The item is defective
You received the wrong product

Email us at shop@znclothing.com with:

Your order number
Clear photos of the issue

We will evaluate the issue and, if approved, send a replacement or refund at no extra cost.

Return Process (If Applicable)

If your return is approved:

We will provide instructions on how and where to send your item
In some cases, you may not be required to return the item (depending on the issue and Printful’s policy)
If a return is required, it must be sent to the address we provide

Exceptions / Non-Returnable Items

We do not accept returns for:

Custom or personalized products
Items ordered in the wrong size
Sale items
Gift cards
Personal care goods (for hygiene reasons)

If you have questions about a specific item, please contact us before purchasing.

Exchanges

We do not offer direct exchanges.

If you want a different item, you will need to:

Place a new order
Request a return (only if eligible under our policy)

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

However, this does not apply to custom-made or print-on-demand products, as these are made specifically for you.

Refunds

We will notify you once your request has been reviewed.

If approved:

Refunds will be issued to your original payment method
Processing time: up to 10 business days

Please note:
Banks and payment providers may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at shop@znclothing.com.

Contact

For any return or refund questions, contact us at:
Email: shop@znclothing.com

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